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FAQs

About Puretec Products

  • What are the advantages of a Puretec drinking water system?

    Puretec drinking water systems have been designed for the worldwide market from extensive research and customer’s feedback. We believe uncompromised quality and consistency along with leading innovation and technology is of upmost importance with water filtration – that is how we have ensured Puretec water is consistent and exact.

  • How to reset the LED reminder light and change the battery on Puretec taps

  • Why choose Puretec water filter cartridges?

    Puretec’s longer filter life technology ensures maximum contaminant capacity and increased cartridge life. The wide selection of cartridges available means you can be sure there will be a cartridge to suit your exact needs.

  • What sets apart Puretec Tripla Tapware from the other taps?

    The Puretec Tripla 3-in-1 Tapware ranges integrate rainwater and/or filtered water outlet. Tripla's sleek contemporary designs eliminate the need for an extra tap on the sink for rainwater or filtered water by incorporating a secondary outlet within the mixer itself. The Puretec Tripla tapware range is manufactured to stringent standards and is of the first quality – that’s why we back it up with our ‘6 year warranty’.

  • What are the benefits of the Puretec Whole House Systems?

    These systems provide you with peace-of-mind throughout the house, reducing taste, odour, chemicals and sediment at every tap. Enjoy purified water at every outlet in the house, including the kitchen at a fraction of the cost of bottled water prices.

  • What are the benefits of having an Ecotrol system for my Rain water?

    The Puretec Ecotrol systems are specifically designed to provide solutions for your rainwater. Protect you and your family from the many waterborne diseases commonly found in untreated rain water supplies. The Puretec Ecotrol systems come with a 3 year warranty, and have been extensively tested with varying water qualities on household pressure systems. They provide maximum filtration with minimum pressure drop - maintaining a very high flow rate even in low pressure systems.

     

    Call us now for further details 1300 140 140.

  • Why choose a Puretec Fridge Filter?

    Puretec’s fridge filters incorporate advanced filtration technology providing superior drinking water compared to the original filters. They contain a compressed carbon block which provides tremendous capacity to remove and/or reduce impurities and sediment that may be present in your drinking water. The Fridge replacement cartridges are just some of the wide range of compatible cartridges that Puretec manufacture – Call now: 1300 140 140

  • Can we buy off Puretec directly?

    The range of Puretec solutions is available through leading plumbing, hardware and irrigation stores. Refer to our store locator for a distributor near you.

  • Should my Puretec be plumbed on the suction line or the delivery line of the house supply pressure pump?

    Filters are best plumbed on the pressure side (delivery/ outlet) of the pump. The filters once blocked can starve the pump – it is best to check with your particular pump model as to its requirements.

  • Can Puretec arrange filter servicing?

    The systems are designed for easy, do-it-yourself cartridge change outs, however a local plumber/maintenance person could be used; the replacement cartridges are available from leading plumbing, hardware and irrigation stores.

  • When do I need to change my Puretec filter?

    Please check your Puretec user guide, however as a general rule for standard cartridges it is every 6-12 months, with RO membranes it is every 1-3 years.

  • How can I upgrade my fridge filter to a Puretec one?

  • Can I upgrade my current system to a Puretec?

    Yes, this can be done quickly and easily, feel free to call us to select a retro-fit filter kit. Call 1300 140 140

  • Are Puretec filters compatible with other brands?

    Yes, this can be done quickly and easily, feel free to call us to select a retro-fit filter kit.  Call 1300 140 140.

  • Does it matter which way a Puretec Ultraviolet System is installed?

    All systems can be installed vertically or horizontally except the ‘Plus’ models which must be installed horizontally.

  • Which Puretec system do I need to remove/reduce Tannins?

    Tannins are hard to remove and there is no guarantee of completely removing it; however the RO Series is excellent for undersink drinking water applications and the GC Series is effective for whole house situations. (WH2500/CFS Series)

  • What Puretec is suited for gravity feed situations?

    The Ecotrol range and PL and DP Series are the best suited for gravity situations.

  • Does TankSafe remove algae?

    Tanksafe in direct contact will kill Algae; however you will need a filter to physically remove the algae.

  • Does the Puretec/Radfire UV lamp turn off when I am not using my water?

    The UV lamp stays on to ensure that there is no chance of bacteria passing through the chamber.

  • I only use my Puretec filters for a few months every year, when should I replace them?

    What we recommend is that when not using the filter for a long period of time you should remove the filter and leave it to dry out to prevent bacterial growth on the carbon. When you require the filter, simply install the filter and flush out the system as usual with new filters. The estimated life span would be 2-3 years.

  • Do I require pre-filtration before my Puretec/Radfire UV?

    Our Ecotrol units come with pre-filtration, as the bacteria can be ‘shielded’ by the large particles.

  • What is the difference between melt blown, polyspun, pleated and wound? Which one do I go for?

  • Will Tripla taps work on gravity feed?

    Tripla Taps are designed to work on a minimum of 40kpa.

  • Bore/Dam/River water – what is best way to filter it?

    Please call a Puretec Professional now on 1300 140 140

  • I have just installed a Puretec GC filter and the water initially comes out black, is this normal?

    The blackness in the water is only temporary, as this is the carbon fines being released. After a few minutes of flushing the water will clear up.

  • Why should I use a Puretec filter on my rainwater?

    Like water in your pipe, rainwater does collect impurities. The upset stomach you sometimes get is probably not something you’ve eaten; it is most likely the unfiltered rainwater you have been in contact with.

  • Does my Puretec water softener put salt into my water?

    The Puretec Softrol only uses salt in the regeneration process and will automatically flush itself of any salty water before the water is redirected back to the outlet.

  • What is Chlorine – is it harmful?

    Chlorine is used to kill germs, but because it contains Trihalomethanes (THM’S), known carcinogens, it is reported to be closely linked to cancer. Moreover, too much chlorine can affect the taste and smell of your water. Puretec carbon filters will remove chlorine.

  • Which Puretec removes fluoride?

  • I have salty water, how can I remove the salt?

    We recommend that you contact our Puretec Professionals for advice.

  • Green/Blue staining, how can I solve this problem?

    This is common in rainwater caused by low Ph reacting with copper pipes. We recommend that you contact our Puretec Professionals for advice.

  • Brown staining, how can I stop the staining?

    This is common in bore water and is generally dissolved iron. We recommend that you contact our Puretec Professionals for advice.

How do Puretec systems remove impurities in my water?

Water in general

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